Return & Refund Policy

At Study Plug, our mission is to provide learners with high-quality digital resources that make studying simpler, smarter, and more effective. We put a lot of care into creating and curating our products to ensure they meet curriculum standards and add real value to your studies.

Because our products are digital and available for instant access after purchase, we encourage customers to carefully review product descriptions, previews, or samples (where available) before completing their order. This helps ensure you are confident in what you’re buying.

We take pride in customer satisfaction, and while we do not typically process refunds for digital products, we do understand that exceptional situations can occur.

Refunds & Special Circumstances

• Refunds may only be considered in rare cases such as:

  • Duplicate payments made in error.

  • Technical issues that prevent access to the product (verified by our support team).

• Requests must be submitted within 7 days of purchase with proof of payment.

Non-Refundable Items

• All digital products are non-refundable once downloaded or accessed.

• Products purchased on sale, at a discount, or under special promotions are not eligible for refunds under any circumstances.

• Refunds will not be granted for change of mind or if the product does not meet personal preferences, unless the item was misrepresented.

Requesting a Refund

If you believe your situation qualifies for a refund under the conditions above, please reach out to us on the chat interface right here on the website (bottom right),  [contact@azuretechnologies.co.za] with your order number. Our support team will review your request and respond within 3–5 business days.

Final Note

Study Plug is committed to fairness and transparency. While all sales are considered final, we’re always here to help with technical support and ensure you get the most out of your study resources.